Christopher Sim

Arc faces the challenge of increasing debit card usage in a market where charge and credit cards (i.e. AMEX Platinum) typically offer more attractive benefits. Our objective is to innovatively incentivize Arc debit card use, retaining customers who might otherwise turn to competitors like Mercury or Brex. This strategy aims to boost transaction volumes and operating account utilization, directly impacting Arc's revenue generation.

solution

That's why we're introducing Arc Rewards — a pioneering rewards program tailored specifically for debit card users. With Arc Rewards, every purchase earns points, creating a direct path to cash back, bill payments, gift cards, or even future travel rewards. This program is designed to encourage users to channel more of their spending through their Arc debit card, thereby boosting transaction volumes and enhancing the utilization of operating accounts. But we don't stop there. Arc Rewards also accrues points on idle cash in Business accounts, incentivizing higher deposits.

For customers seeking even greater value, a monthly SAAS fee of $500 unlocks Platinum status, offering triple points on select categories and additional exclusive benefits on the platform. This not only elevates the user experience but also opens a new revenue stream for Arc.

5M+

points

Reward points redeemed since launching

82%

increase

Increase in debit card usage volume across all customers

$1.4M+

increase

In total cash stored in Business account across all customers

The Catalyst for a Rewards program

While debit cards are a cornerstone of banking, they often lack the compelling rewards and incentives that drive increased usage, leaving a significant gap in both customer satisfaction, loyalty and revenue potential.

Paying Bills is very manual & tedious

Paying bills is a pain. Companies have to verify invoices against PO’s, route for approvals, and update systems post-payment. Optimizing payment schedules and managing multi-currency transactions add complexity. While some solutions may simplify one to two steps, none automate the entire bill-paying process.

chaos of Multiple spend systems

Users must manually input and cross-reference bills across multiple siloed systems, leading to inaccuracies in vital spend information. Inaccurate data not only increases the likelihood of errors but also makes closing the books incredibly difficult.

Invoices slipping through the cracks

Due to the fragmented nature of paying bills, critical invoices often slip through the cracks.   This not only complicates the reconciliation process but also results in missed payment deadlines. Consequently, companies incur significant delinquent fees, further straining their financial health.

Paying Bills is very manual & tedious

exploring Interface ideas

Given that we were venturing into uncharted territory, our exploration phase was crucial and wide-ranging. I collaborated extensively with the team, generating numerous ideas through sketches and brainstorming sessions. I developed low-fidelity wireframes and prototypes for testing, with a particular focus on gamification strategies to enhance engagement. This intensive process culminated in four key paradigms: point-earning visualizations, product upsell bonus banners, point-based leveling badges, and strategic placement of redemption entry points.

All-new check deposit rail

Arc users can now deposit checks instantly by uploading images directly to Arc. Our system verifies and confirms checks in real-time, reducing the processing time and streamlining the deposit process.

All-new check deposit rail

Redeem cashback

outcomes

I experienced the intricacies that come with navigating a project of this size and scope, as well as seeing the evolution of a small-experiment-turned-successful-feature. I learned how to be a more effective communicator, collaborator, and facilitator, and how every great product update starts with a humble ambition to improve the status quo. I’m proud to have had a hand in raising the bar alongside a world-class team.

We launched Arc Bill Pay in June of 2024 and it has been incredibly well received. Here are some kind words from our valuable customers.

This is a game changing feature for our finance team at Swayable. We've been looking to switch from Ramp and run our entire finance stack on Arc.

James Slezak from Swayable

We've tried other billpay products, but Arc's is by far the best. I love how it integrates seamlessly with other Arc banking features. It's saved our team so much time.

Taylor Lint from Swantide

This feature is absolutely instrumental for our finance team. With this new feature, we've fully run our entire spend management cycle on Arc.

Vivas Kumar from Mitra Chem

Streamlined our entire accounts payable process. Now, our teams can manage all our payments in one place, set reminders, and even automate recurring bills.

claire danes from RoeAi

This is a game changing feature for our finance team at Swayable. We've been looking to switch from Ramp and run our entire finance stack on Arc.

James Slezak from Swayable

We've tried other billpay products, but Arc's is by far the best. I love how it integrates seamlessly with other Arc banking features. It's saved our team so much time.

Taylor Lint from Swantide

This feature is absolutely instrumental for our finance team. With this new feature, we've fully run our entire spend management cycle on Arc.

Vivas Kumar from Mitra Chem

Streamlined our entire accounts payable process. Now, our teams can manage all our payments in one place, set reminders, and even automate recurring bills.

claire danes from RoeAi

This is a game changing feature for our finance team at Swayable. We've been looking to switch from Ramp and run our entire finance stack on Arc.

James Slezak from Swayable

We've tried other billpay products, but Arc's is by far the best. I love how it integrates seamlessly with other Arc banking features. It's saved our team so much time.

Taylor Lint from Swantide

This feature is absolutely instrumental for our finance team. With this new feature, we've fully run our entire spend management cycle on Arc.

Vivas Kumar from Mitra Chem

Streamlined our entire accounts payable process. Now, our teams can manage all our payments in one place, set reminders, and even automate recurring bills.

claire danes from RoeAi

Credits

It’s a huge privilege to have ownership over such a critical project and while I’m extremely proud of my role, it takes an entire village to get us across the line. Massive thanks to my key collaborators and many others.

Christopher Sim

Design Lead

Elliot Bensabat

Product Lead

Aniket Joshi

Engineering Lead

Avi Khemani

Engineer

Arc